Premium
Employee Attitude Surveys in Historical Perspective
Author(s) -
JACOBY SANFORD M.
Publication year - 1988
Publication title -
industrial relations: a journal of economy and society
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.61
H-Index - 57
eISSN - 1468-232X
pISSN - 0019-8676
DOI - 10.1111/j.1468-232x.1988.tb01047.x
Subject(s) - loyalty , perspective (graphical) , industrial relations , world war ii , first world war , psychology , social psychology , public relations , marketing , political science , management , business , economics , computer science , law , art , humanities , artificial intelligence
The history of employee attitude testing in American industry is presented as an example of how behavioral science has been used by management as a tool for solving industrial relations problems. Developed in the twenties, worker attitude surveys were widely used during the late thirties and after World War II to improve employee relations and employee loyalty. Problems associated with surveying, including the inexperience and naiveté of the survey takers, led industry to form close ties with academic behavioral scientists.