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From Transgression to Suppression: Implications of Moral Values and Societal Norms on Emotional Labour
Author(s) -
Syed Jawad
Publication year - 2008
Publication title -
gender, work and organization
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.159
H-Index - 73
eISSN - 1468-0432
pISSN - 0968-6673
DOI - 10.1111/j.1468-0432.2007.00356.x
Subject(s) - marine transgression , perspective (graphical) , emotional labor , social psychology , sociology , psychology , state (computer science) , epistemology , paleontology , structural basin , biology , philosophy , algorithm , artificial intelligence , computer science
This article endeavours to develop a conceptual perspective of moral values and societal norms, and how they impact on emotion regulation within employment contexts. The article draws on social psychology and emotional labour literature to explore the concept of contextual emotional labour. I argue that the conflicting requirements of one's societal and employment contexts may require one to transgress one's moral values to fulfil job requirements. I also argue that it is important to examine the aversive state(s) that may follow one's transgression and how this is managed in the workplace.