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VISION AND PRACTICE OF E‐GOVERNMENT: AN EMPIRICAL STUDY
Author(s) -
Nasi Greta,
Frosini Francesca
Publication year - 2010
Publication title -
financial accountability and management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.661
H-Index - 44
eISSN - 1468-0408
pISSN - 0267-4424
DOI - 10.1111/j.1468-0408.2009.00492.x
Subject(s) - government (linguistics) , the internet , information and communications technology , business , e government , population , information technology , information system , public relations , public administration , political science , computer science , medicine , environmental health , philosophy , linguistics , world wide web , law
With the internet expanding rapidly in the 1990s, most of the reform agendas of Western countries embedded information technologies in their vision for change (Heeks, 1999; and Holmes, 2001). Existing studies into the diffusion of e‐government has mainly centred on the USA and exposed a limited diffusion of digital delivery systems. This paper focuses on e‐government by way of the adoption and use of ICT and internet for the delivery of information and services and explores the extent to which local governments endorse the e‐government agenda by looking at the strategies and policies of municipalities and their actual use of e‐government for the delivery of services and information. The paper utilizes data from a survey conducted during the winter of 2005‐2006, addressed to the Chief Information Officers at Italian MUs with a population greater than 40,000. The results show that despite a certain degree of endorsement in terms of strategies for e‐government, the use of e‐government for the delivery of services is still quite limited.