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Design of a case‐based logistics strategy system – an integrated approach
Author(s) -
Chow Harry K. H.,
Choy K. L.,
Lee W. B.,
Chan Felix T. S.,
Lam T. C.
Publication year - 2005
Publication title -
expert systems
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.365
H-Index - 38
eISSN - 1468-0394
pISSN - 0266-4720
DOI - 10.1111/j.1468-0394.2005.00309.x
Subject(s) - computer science , integrated logistics support , process management , service (business) , service provider , humanitarian logistics , resource (disambiguation) , supply chain , work (physics) , software , supply chain management , engineering management , business , marketing , mechanical engineering , computer network , engineering , programming language
Logistics service providers are professionals who serve clients such as manufacturers, raw material suppliers, distributors, retailers and shippers within the supply chain. Traditionally, the formulation of logistics strategies to execute various logistics services has been based solely on experience. In this paper, an intelligent case‐based logistics strategy system (CLSS) is designed to help logistics service providers to develop strategies under various customers' demands. The proposed system, which is suitable for use in warehouse operations in the Hong Kong/Pearl River Delta region, enhances the effectiveness of logistics strategies formulations by integrating case‐based reasoning technology seamlessly with various data management software such as a data warehouse, on‐line analytical processing and a multidimensional database management system. Through applying CLSS in Eastern Worldwide Company, the resource utilization is maximized while work efficiency is greatly enhanced. As a result, the overall logistics operations are smoothened significantly.