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Troubleshooting expert systems for industrial maintenance: pre‐development guidelines
Author(s) -
Bouche Michel,
Plauchu Vincent,
Retour Didier
Publication year - 1990
Publication title -
expert systems
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.365
H-Index - 38
eISSN - 1468-0394
pISSN - 0266-4720
DOI - 10.1111/j.1468-0394.1990.tb00221.x
Subject(s) - troubleshooting , maintainability , computer science , planned maintenance , engineering management , risk analysis (engineering) , checklist , process management , reliability engineering , software engineering , business , engineering , operating system , psychology , cognitive psychology
The sophisticated nature of new production facilities means more complex maintenance units and costly breakdowns. For users of high tech machinery, the efficiency of their maintenance services is becoming an increasingly important factor, and for manufacturers, the maintainability of their equipment they sell is an element that has to be taken into account in their battle for market share. Troubleshooting Expert Systems (TES) are one possible means of improving maintenance capability and maintenance units. Surveying cases of success or failure that the authors have witnessed themselves or come across in the literature, they propose a checklist of seven questions to be considered at the outset of TES development, which deal with the human, managerial and organisational aspects of TES.