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Consultant expertise
Author(s) -
JOHNSON PAUL E.,
NACHTSHEIM CHRISTOPHER J.,
ZUALKERNAN IMRAN A.
Publication year - 1987
Publication title -
expert systems
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.365
H-Index - 38
eISSN - 1468-0394
pISSN - 0266-4720
DOI - 10.1111/j.1468-0394.1987.tb00141.x
Subject(s) - computer science , domain (mathematical analysis) , management science , knowledge management , mathematics , economics , mathematical analysis
Experts typically solve problems in narrow domains (e.g. the diagnosis of congenital heart diseases). Consultants, however, have expertise that is based on an ability to apply expertise across domains. Such expertise is exhibited in most fields. In this paper we report an investigation of consultant expertise in statistical experimental design. Our analysis reveals that consultants are successful because of their ability to 1) formulate the client's problem in abstract terms, 2) refine and modify this formulation through interaction with the client, and 3) incorporate the client's domain knowledge into an effective problem solution.