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Building expert systems for repair domains
Author(s) -
HOFMANN M.,
CAVIEDES J.,
BOURNE J.,
BEALE G.,
BRODERSEN A.
Publication year - 1986
Publication title -
expert systems
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.365
H-Index - 38
eISSN - 1468-0394
pISSN - 0266-4720
DOI - 10.1111/j.1468-0394.1986.tb00189.x
Subject(s) - troubleshooting , computer science , technician , field (mathematics) , expert system , service (business) , quality (philosophy) , systems engineering , reliability engineering , software engineering , engineering management , artificial intelligence , operating system , engineering , philosophy , mathematics , economy , epistemology , pure mathematics , electrical engineering , economics
This paper describes a conceptual framework for building expert systems in repair domains. A specific example of the use of this framework in building an expert system for a field service repair problem is given. The example system is designed to assist field service technicians in troubleshooting and repairing electronic systems at the board level. This system, a Field Service Advisor (Fieldserve), is designed (1) to diagnose single or multiple defects in electronic systems, (2) to guide a technician through appropriate repair procedures, (3) to verify diagnoses and monitor repair effectiveness and (4) to maintain records for subsequent evaluation and quality control.