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Impact of telework on exhaustion and job engagement: a job demands and job resources model
Author(s) -
Sardeshmukh Shruti R.,
Sharma Dheeraj,
Golden Timothy D.
Publication year - 2012
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/j.1468-005x.2012.00284.x
Subject(s) - work engagement , autonomy , ambiguity , job design , job attitude , emotional exhaustion , burnout , work (physics) , job performance , psychology , job satisfaction , business , social psychology , computer science , political science , engineering , mechanical engineering , clinical psychology , law , programming language
Teleworking, the increasingly common practice, which involves working away from the office using technology, entails changes in the experience of work. Such changes may influence the demands and resources associated with a job. While research on burnout has addressed the role of exhaustion and job engagement using the Job Demands‐Resources model, existing literature has focused on traditional work modes. This paper explores the effects on job demands and resources to understand the processes through which telework impacts the exhaustion and engagement of the teleworker. We find that the positive effect of telework revolves around reduced work pressure and role conflict and increased autonomy. The negative effect of telework is expressed through increased role ambiguity and reduced support and feedback. Overall, we find that telework is negatively related to both exhaustion and job engagement and that job demands and resources mediate these relationships.