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‘All they lack is a chain’: lean and the new performance management in the British civil service
Author(s) -
Carter Bob,
Danford Andy,
Howcroft Debra,
Richardson Helen,
Smith Andrew,
Taylor Phil
Publication year - 2011
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/j.1468-005x.2011.00261.x
Subject(s) - work (physics) , adaptation (eye) , control (management) , civil service , government (linguistics) , lean manufacturing , public service , service (business) , business , public administration , public relations , management , process management , political science , operations management , sociology , marketing , engineering , economics , psychology , mechanical engineering , linguistics , philosophy , neuroscience
The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.