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Gender, choice and constraint in call centre employment
Author(s) -
Scholarios Dora,
Taylor Phil
Publication year - 2010
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/j.1468-005x.2010.00242.x
Subject(s) - ideology , constraint (computer aided design) , context (archaeology) , inequality , call centre , sociology , gender studies , gender inequality , demographic economics , labour economics , political science , economics , engineering , geography , law , mechanical engineering , mathematical analysis , mathematics , archaeology , politics
This paper examines the genderised experience of employment in call centres. While existing studies have acknowledged structural and agential constraints on women in the workplace, this paper goes further by illustrating the gendered nature of career choice and progression in a context which, in certain respects, appears to have benefitted women's desires for advancement. Drawing on quantitative and in‐depth qualitative data from four Scottish call centres, the study provides evidence of gender inequality shaped by structural and ideological workplace and household constraints.