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Seeing the full picture? Technologically enabled multi‐agency working in health and social care
Author(s) -
Baines Susan,
Wilson Rob,
Walsh Sarah
Publication year - 2010
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/j.1468-005x.2009.00236.x
Subject(s) - agency (philosophy) , front line , local government , public relations , government (linguistics) , front (military) , social care , sociology , public health , structure and agency , grounded theory , political science , public administration , qualitative research , medicine , nursing , social science , engineering , law , mechanical engineering , linguistics , philosophy
The implementation of local e‐government in England touched all public services and affected front‐line workers across local authorities and partner agencies. Professional ‘cultures’ are invoked rhetorically as barriers to the translation of this policy into practice. We propose that the concept of ‘street‐level bureaucrats’ offers a more nuanced and grounded framework to think about local responses to centrally driven change.