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Enabling ‘managed activism’: the adoption of call centres in Australian, British and US trade unions
Author(s) -
Lund John,
Wright Christopher
Publication year - 2009
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/j.1468-005x.2008.00217.x
Subject(s) - call centre , trade union , service (business) , business , public relations , political science , international trade , marketing , law
This article examines how trade unions in different country settings have utilised call centre technologies. Rather than viewing union call centres as simply a means of service delivery, our research suggests they can also enable a more strategic approach to workplace organising. We explore the implications of union call centres for debates on servicing and organising models of trade unionism.