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Gender matters in the global outsourcing of service work
Author(s) -
Howcroft Debra,
Richardson Helen
Publication year - 2008
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/j.1468-005x.2008.00202.x
Subject(s) - outsourcing , information and communications technology , work (physics) , inequality , gender inequality , service (business) , capitalism , business , domestic work , call centre , tertiary sector of the economy , service economy , labour economics , public relations , economics , marketing , political science , economy , engineering , mechanical engineering , mathematical analysis , mathematics , politics , law
This paper provides a gendered analysis of the outsourcing of service work to developing economies taking, as illustration, call centres, shared service centres and the general ICT sector. The paper challenges the suggestion that changes in global capitalism, facilitated by ICT‐enabled employment, offer new opportunities that benefit women, and suggests a degree of caution is needed before assuming a reduction of gender inequalities.