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ERPs as ‘technologies‐in‐practice’: social construction, materiality and the role of organisational factors
Author(s) -
Dery Kristine,
Hall Richard,
Wailes Nick
Publication year - 2006
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/j.1468-005x.2006.00177.x
Subject(s) - materiality (auditing) , enterprise resource planning , knowledge management , work (physics) , psychology , business , computer science , engineering , aesthetics , mechanical engineering , philosophy
Enterprise Resource Planning systems (ERPs) often fail to deliver the organisational benefits anticipated. This paper uses Orlikowski's ‘technology‐in‐practice’ framework to analyse the impact of an ERP on branch managers in a large bank. While this framework provides important insights into the impact of ERPs, the case also highlights the significance of organisational factors in shaping how users enact technology at work.