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Digitising inequality: the cul‐de‐sac of women's work in European services
Author(s) -
Webster Juliet
Publication year - 2004
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/j.1468-005x.2004.00135.x
Subject(s) - inequality , transferable skills analysis , work (physics) , customer service , service (business) , business , public relations , sociology , psychology , political science , knowledge management , marketing , computer science , economics , economic growth , engineering , higher education , mechanical engineering , mathematical analysis , mathematics
This paper considers the skills and development prospects of women working in European services. Skills are increasingly job‐specific, including the relational skills necessary to the delivery of customer service. Formal training is declining and being replaced by informal learning techniques. Opportunities to acquire comprehensive or transferable skills are rare, as are women's progression opportunities in the ‘knowledge society’.