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Embellishing the past: middle manager identity and informality in the implementation of new technology
Author(s) -
Hallier Jerry
Publication year - 2004
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/j.1468-005x.2004.00127.x
Subject(s) - neglect , identity (music) , middle management , sociology , business , public relations , political science , psychology , aesthetics , psychiatry , philosophy
This article illustrates how themes which were prominent in the industrial sociology of the 1960s and 1970s can refine our understanding of how management processes impact on the introduction of new technology and the employment relationship. Using a case study in the air traffic sector, this paper shows how middle managers’ competitive struggles and over‐reliance on worker informality can lead to omissions in the planning of technical change and the neglect of worker concerns during its implementation.