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Clerical workers, clerical skills: case studies from credit management
Author(s) -
Fearfull Anne
Publication year - 1996
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/j.1468-005x.1996.tb00063.x
Subject(s) - tacit knowledge , cognitive skill , work (physics) , skills management , social skills , psychology , cognition , knowledge management , business , pedagogy , computer science , developmental psychology , engineering , mechanical engineering , neuroscience
This article examines job knowledge and skill in clerical work drawing on five case studies from the area of credit management. The cognitive, social and ‘tacit’ skills necessary for clerical effectiveness in this sector are identified and examined. Feminist approaches to skills analysis are used to examine how and why this type of work is under‐valued.