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The best laid schemes o'TQM: strategy, politics and power
Author(s) -
McCabe Darren
Publication year - 1996
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/j.1468-005x.1996.tb00061.x
Subject(s) - total quality management , politics , power (physics) , process management , relation (database) , quality (philosophy) , business , operations management , operations research , management science , political science , computer science , economics , engineering , law , philosophy , physics , epistemology , quantum mechanics , database , lean manufacturing
This article explores management's strategic decision making in relation to Total Quality Management (TQM). It demonstrates that management's strategies are fraught with politics and power relations, which influence the ‘choice’ of strategy and the way in which such strategies are ‘implemented’. Hence, management's strategic decision making may not be planned and rational, and their behaviour is often contradictory which may undermine TQM or render its outcomes uncertain and contestable.