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BPR as ‘IT‐enabled organizational change’: an assessment
Author(s) -
Coombs Rod,
Hull Richard
Publication year - 1995
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/j.1468-005x.1995.tb00011.x
Subject(s) - business process reengineering , process management , organizational change , business , change management (itsm) , computer science , knowledge management , operations management , engineering , marketing , political science , public relations , lean manufacturing
This article examines the emergence of BPR from the literature on the strategic use of IT. Two case studies of BPR are then presented. Analysis of this material suggests that there is a tension between strategic re‐orientation and cost‐saving in many BPR projects which is difficult to resolve. This tension is explored further using a historical analysis of ‘frameworks' of computing.