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The involvement of trade unions in quality: evidence from EC enterprises
Author(s) -
Gill Colin
Publication year - 1993
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/j.1468-005x.1993.tb00043.x
Subject(s) - product (mathematics) , foundation (evidence) , quality (philosophy) , business , european community , service (business) , member states , marketing , political science , international trade , european union , philosophy , geometry , mathematics , epistemology , law
In 1987–88 a large attitudinal survey covering all 12 Member States of the European Community was carried out by the European Foundation for the Improvement of Living and Working Conditions in Dublin which focused on various aspects of participation by employee representatives in new information technology. This paper presents evidence on one important aspect of technological change—that of participation in product and service quality.