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Bank computerization and organizational innovations: the long winding road to the bank of the future
Author(s) -
Bilderbeek Rob,
Buitelaar Wout
Publication year - 1992
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/j.1468-005x.1992.tb00020.x
Subject(s) - business , organizational structure , organizational change , financial services , finance , economics , public relations , management , political science
Despite increasing customer orientation and a more proactive IT policy in the services offered by Dutch banks, organizational innovation has been partial and segmented. Changes in organizational structure are complicated by the current wave of mergers between banks and insurance companies.[1]