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Fitting disposition codes to mobile phone surveys: experiences from studies in Finland, Slovenia and the USA
Author(s) -
Callegaro Mario,
Steeh Charlotte,
Buskirk Trent D.,
Vehovar Vasja,
Kuusela Vesa,
Piekarski Linda
Publication year - 2007
Publication title -
journal of the royal statistical society: series a (statistics in society)
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.103
H-Index - 84
eISSN - 1467-985X
pISSN - 0964-1998
DOI - 10.1111/j.1467-985x.2006.00461.x
Subject(s) - disposition , mobile phone , dimension (graph theory) , phone , telephone survey , mobile telephone , computer science , psychology , data science , telecommunications , marketing , business , social psychology , mathematics , linguistics , philosophy , computer network , pure mathematics
Summary. Using mobile phones to conduct survey interviews has gathered momentum recently. However, using mobile telephones in surveys poses many new challenges. One important challenge involves properly classifying final case dispositions to understand response rates and non‐response error and to implement responsive survey designs. Both purposes demand accurate assessments of the outcomes of individual call attempts. By looking at actual practices across three countries, we suggest how the disposition codes of the American Association for Public Opinion Research, which have been developed for telephone surveys, can be modified to fit mobile phones. Adding an international dimension to these standard definitions will improve survey methods by making systematic comparisons across different contexts possible.