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Describing the issues of knowledge management in R&D: towards a communication and analysis tool
Author(s) -
KerssensVan Drongelen Inge C.,
De WeerdNederhof Petra C.,
Fisscher Olaf A. M.
Publication year - 1996
Publication title -
randd management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.253
H-Index - 102
eISSN - 1467-9310
pISSN - 0033-6807
DOI - 10.1111/j.1467-9310.1996.tb00957.x
Subject(s) - knowledge management , multinational corporation , context (archaeology) , organizational learning , set (abstract data type) , computer science , point (geometry) , value (mathematics) , business , mathematics , paleontology , geometry , finance , machine learning , biology , programming language
In this article, a comprehensive descriptive model of R&D knowledge management is presented and its use illustrated. Knowledge is defined as: information internalized by means of research, study or experience, that has value for the organization. First, the issue of knowledge management is placed in the context of R&D management, and set alongside what has been written in R&D management literature about topics such as information management, information technology in R&D, technology transfer, communication and organizational learning. Then, we present our descriptive model, and apply it in a case study concerning a Dutch multinational in the chemical industry. The model served as an aid to identify bottlenecks, and was a useful starting point for formulating improvement plans, some of which are presented. The paper concludes with an evaluation of the model as a communication and analysis tool, and ideas for further improvement.