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The development of the concept of communication competence to evaluate industrial firms' performance in cross‐cultural interactions
Author(s) -
Hoiden Nigel J.
Publication year - 1987
Publication title -
randd management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.253
H-Index - 102
eISSN - 1467-9310
pISSN - 0033-6807
DOI - 10.1111/j.1467-9310.1987.tb01188.x
Subject(s) - closeness , competence (human resources) , sociocultural evolution , knowledge management , business , marketing , sociology , computer science , psychology , social psychology , mathematical analysis , mathematics , anthropology
In today's world industrial firms strive to achieve technical closeness in a multiplicity of cross‐cultural environments. As yet, the management sciences appear not to have created concepts and procedures that have both heuristic merit and the potential to serve as a practical tool for describing and facilitating cross‐cultural communication at the personal and organizational levels. This paper, drawing on the detailed evidence of five industrial firms' interactions (buying, selling, conducting market research and technical fact‐finding) in and with France, the U. S. S. R., and Japan, will advance the concept of communication competence, an organizational capacity to interpret, and anticipate changes in, foreign sociocultural environments (Holden's Ph. D thesis, January 1986). It will be demonstrated that the concept of communication competence can be developed as a multi‐dimensional device for assessing firms' capacities to sustain technical closeness and making evaluative comparisons of their performance.