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PUBLIC SERVICE MOTIVATION, RELATIONAL JOB DESIGN, AND JOB SATISFACTION IN LOCAL GOVERNMENT
Author(s) -
TAYLOR JEANNETTE
Publication year - 2014
Publication title -
public administration
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.313
H-Index - 93
eISSN - 1467-9299
pISSN - 0033-3298
DOI - 10.1111/j.1467-9299.2012.02108.x
Subject(s) - job satisfaction , job attitude , government (linguistics) , public service motivation , perception , job design , job performance , scope (computer science) , service (business) , psychology , public service , local government , business , social psychology , public relations , marketing , public sector , political science , public administration , linguistics , philosophy , neuroscience , computer science , law , programming language
This study seeks to examine whether and how a group of Australian local government workers' perceptions of two relational job characteristics – impact on citizens and contact with citizens – influence the relationship between public service motivation ( PSM ) and job satisfaction. Government employees who have strong norms about performing public service were found to be more satisfied with their job partly based on the extent to which they perceived that their jobs provided avenues for worthwhile accomplishment through the frequency, magnitude, and scope of job impact. In contrast, the employees' perceptions of the frequency and breadth of contact with the recipients of their service did not significantly influence PSM , or the association between PSM and job satisfaction.