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FACTORS INFLUENCING THE USE OF PERFORMANCE INFORMATION FOR DECISION MAKING IN AUSTRALIAN STATE AGENCIES
Author(s) -
TAYLOR JEANNETTE
Publication year - 2011
Publication title -
public administration
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.313
H-Index - 93
eISSN - 1467-9299
pISSN - 0033-3298
DOI - 10.1111/j.1467-9299.2011.02008.x
Subject(s) - agency (philosophy) , performance measurement , business , stakeholder , government (linguistics) , state agency , perception , organizational performance , public relations , public sector , state (computer science) , state government , marketing , local government , knowledge management , public administration , regulatory agency , economics , psychology , political science , sociology , computer science , social science , linguistics , philosophy , algorithm , neuroscience , economy
Is the state of a performance measurement system the most important element for promoting the utilization of performance indicators (PIs) in the public sector? Or are there other more influential factors, such as organizational culture, or even individual perceptions on the merit of performance measurement for their agency? Through a survey on a small group of managers specializing in performance measurement in 21 Australian state government agencies, this research examines the relative influence of the following factors on the use of PIs for internal decision making: the agency's performance measurement system, stakeholder support for the agency's performance measurement, organizational culture, the external environment, and individual perceptions on the impact of performance measurement in the agency.