Premium
ONLINE SERVICE PROVISION: ARE MUNICIPALITIES REALLY INNOVATIVE? THE CASE OF LARGER MUNICIPALITIES IN ITALY
Author(s) -
NASI GRETA,
FROSINI FRANCESCA,
CRISTOFOLI DANIELA
Publication year - 2011
Publication title -
public administration
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.313
H-Index - 93
eISSN - 1467-9299
pISSN - 0033-3298
DOI - 10.1111/j.1467-9299.2010.01865.x
Subject(s) - information and communications technology , business , government (linguistics) , modernization theory , service delivery framework , local government , e government , service (business) , process (computing) , marketing , economic growth , public administration , political science , economics , philosophy , linguistics , computer science , law , operating system
The employment of information and communication technologies for the delivery of information and services has been considered a major objective of the modernization agenda of municipalities. This article contributes to the advances in the e‐government literature by assessing the current status of ICT adoption among larger Italian municipalities and investigating whether the municipalities at a more mature stage of e‐government adoption share any distinctive characteristics. The results show that some organizational factors, rather than environmental ones, show a positive association. However, the analysis also shows that most of the Italian municipalities involved have undertaken a non‐linear e‐government adoption process, which currently results in low diffusion of more mature stages of ICT adoption for the delivery of services to citizens and businesses.