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THIS ARTICLE HAS BEEN RETRACTED: STRENGTHENING THE LINK BETWEEN PERFORMANCE MEASUREMENT AND DECISION MAKING
Author(s) -
TAYLOR JEANNETTE
Publication year - 2011
Publication title -
public administration
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.313
H-Index - 93
eISSN - 1467-9299
pISSN - 0033-3298
DOI - 10.1111/j.1467-9299.2009.01802.x
Subject(s) - accountability , publishing , political science , public administration , dual (grammatical number) , face (sociological concept) , publication , public relations , accounting , library science , sociology , law , computer science , economics , social science , art , literature
Retraction: The following article from Public Administration, ‘Strengthening the link between performance measurement and decision making’, by Jeannette Taylor, published online on 18 December 2009 in Wiley Online Library ( www.wileyonlinelibrary.com ) and in Volume 89:3, September 2011, pp. 860–878 (DOI: 10.1111/j.1467‐9299.2009.01802.x), has been retracted by agreement between the author, the journal Editor in Chief, Arjen Boin, and Blackwell Publishing Ltd. The retraction has been agreed due to a production error, as a duplicate version of the article, entitled ‘Strengthening the link between performance measurement and decision making’ by the same author (DOI: 10.1111/j.1467-9299.2009.01788.x ) was previously published in volume 87:4 of the same journal. The publishers apologise to the author and to our readers for this error. REFERENCE Taylor, J. (2011), Strengthening the Link Between Performance Measurement and Decision Making. Public Administration , 89: 860–878. doi: 10.1111/j.1467‐9299.2009.01802 Many public agencies now face dual pressures to meet external accountability demands on one hand, and improve their internal performance on the other. This begs the question whether the demands that are made on public agencies to externally report on their performance have a limited or wide ranging impact on the utilization of performance indicators (PIs) for internal improvements. This article addresses this question via a small group of public agencies and public accountability authorities in Australia. It also examines the main factors that affect the use of PIs for decision making. The evidence suggests that the agencies use PIs more for meeting external reporting requirements than for achieving internal improvements. Various constraints on the use of PIs were identified, mainly technical problems, and to a lesser extent, political and organizational issues.