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eGOVERNMENT AND THE TRANSFORMATION AGENDA
Author(s) -
FOLEY PAUL,
ALFONSO XIMENA
Publication year - 2009
Publication title -
public administration
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.313
H-Index - 93
eISSN - 1467-9299
pISSN - 0033-3298
DOI - 10.1111/j.1467-9299.2008.01749.x
Subject(s) - transformational leadership , business , information and communications technology , government (linguistics) , cabinet (room) , key (lock) , process management , public relations , political science , computer science , computer security , engineering , mechanical engineering , philosophy , linguistics , law
Government policy‐making emphasis worldwide is moving increasingly to how ICT can be used to achieve efficiency savings (Gershon 2004) or to transform activities (Cabinet Office; Transformational Government 2005). The role of ICT in achieving efficiency benefits or supporting transformational change is almost universally accepted by policy‐makers, despite the fact that little robust evidence exists. eGovernment evaluation methodologies are reviewed and evidence is provided in this paper to demonstrate that transformational eGovernment projects produce greater benefits than other types of initiatives. The level of benefits for different groups of beneficiaries is examined. A key factor determining benefits and impact of any project is the number of users of the service and/or the frequency of use of a system.