Premium
THE PUBLIC SERVICE ORIENTATION: ISSUES AND DILEMMAS
Author(s) -
STEWART JOHN,
CLARKE MICHAEL
Publication year - 1987
Publication title -
public administration
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.313
H-Index - 93
eISSN - 1467-9299
pISSN - 0033-3298
DOI - 10.1111/j.1467-9299.1987.tb00654.x
Subject(s) - orientation (vector space) , public service , service (business) , public relations , consumerism , politics , service orientation , business , public service motivation , public administration , political science , marketing , public sector , law , mathematics , geometry
The public service orientation sets service for the public as the key organizational value, providing motivation and purposes both for the local authority and its staff. This article describes the public service orientation before focusing on the major issues which this orientation raises. In particular, it examines service for, not to, the public; the ways in which the public service Orientation differs from consumerism; and the relationship to the political process. Finally, the article surveys the dilemmas posed by the public service orientation.