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The Implementation of Best Practices: Process and Performance Effects
Author(s) -
Laugen Bjørge Timenes,
Boer Harry
Publication year - 2007
Publication title -
creativity and innovation management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.148
H-Index - 60
eISSN - 1467-8691
pISSN - 0963-1690
DOI - 10.1111/j.1467-8691.2007.00453.x
Subject(s) - best practice , process (computing) , process management , action (physics) , business , lead (geology) , computer science , operations management , risk analysis (engineering) , economics , management , physics , quantum mechanics , geomorphology , geology , operating system
Much has been written about best practices and world class manufacturing in recent years. Various practices and improvement programmes have been suggested as best practices, assuming that their adoption would to lead to higher performance. The implementation process of these practices is, however, often neglected in the literature and, hence, relatively poorly understood. The purpose of this article is to provide insight into that process and how different implementation approaches influence performance. An analysis of the implementation of a range of manufacturing action programmes in two companies showed that a broad and incremental implementation approach initially leads to reduced performance followed by a gradual improvement as larger parts of the programmes are institutionalized. A ‘big bang’ implementation approach does not seem to lead to deterioration in performance.