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Network Parenting in International Service Development
Author(s) -
Lewis Michael,
Shulver Michael,
Johnston Robert,
Mattson Jan,
Millet Bruce,
Slack Nigel
Publication year - 2004
Publication title -
british journal of management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.407
H-Index - 108
eISSN - 1467-8551
pISSN - 1045-3172
DOI - 10.1111/j.1467-8551.2004.t01-1-00398.x
Subject(s) - typology , service (business) , business , process (computing) , work (physics) , public relations , knowledge management , marketing , sociology , political science , computer science , engineering , mechanical engineering , anthropology , operating system
This paper explores theoretical and practical aspects (i.e. resources allocated, activities undertaken, actors/decisions involved) of corporate ‘parenting’ in the development of international service networks. A review of the relevant corporate strategy, supply‐chain, networks and services management literature underpins a preliminary content (capability; market orientation) and process (top‐down; bottom‐up) typology of network parenting. This provides the structure for discussion of two telecommunications‐sector case studies. Analysis of the data acknowledges the influence of generic network mechanisms (e.g. weak and strong social ties) but the parenting typology also highlights other mechanisms, the effectiveness of which appears contingent on specific parenting roles. The paper details these roles (labelled: governing; training; curating; facilitating) and makes some preliminary comments on the role trajectories (e.g. governing ↔ training) observed. The paper concludes with a discussion of possible directions for future work.