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High Performance Work Systems and Employee Experience of Work in the Service Sector: The Case of Aged Care
Author(s) -
Harley Bill,
Allen Belinda C.,
Sargent Leisa D.
Publication year - 2007
Publication title -
british journal of industrial relations
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.665
H-Index - 70
eISSN - 1467-8543
pISSN - 0007-1080
DOI - 10.1111/j.1467-8543.2007.00630.x
Subject(s) - work systems , work (physics) , tertiary sector of the economy , service (business) , business , psychology , marketing , engineering , mechanical engineering
In spite of the growing body of research on high performance work systems (HPWS), there is little evidence on their application in the service sector. It is commonly argued, however, that occupational segmentation in services is a barrier to HPWS. Analysis of data from aged‐care workers indicates that: HPWS have positive outcomes for workers; highly skilled nurses are no more likely than lowly skilled personal care workers to be subject to HPWS; and in some cases, HPWS are associated with more positive outcomes for low‐skilled than high‐skilled workers. These findings suggest that HPWS may well be widely applicable in service settings.