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Industrial Relations in Hotels and Catering: Neglect and Paradox?
Author(s) -
Lucas Rosemary
Publication year - 1996
Publication title -
british journal of industrial relations
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.665
H-Index - 70
eISSN - 1467-8543
pISSN - 0007-1080
DOI - 10.1111/j.1467-8543.1996.tb00652.x
Subject(s) - neglect , industrial relations , individualism , tertiary sector of the economy , catering industry , face (sociological concept) , service (business) , business , sociology , economy , marketing , economics , market economy , management , psychology , social science , psychiatry
Given that hotels and catering comprise an important part of the service sector representing the changing face of the economy, their neglect in industrial relations discourse about the ‘new’ industrial relations is no longer sustainable. Previously unpublished data from the Workplace Industrial Relations Survey 1990 (WIRS3) have provided the first opportunity for systematic analysis and evaluation of employment relationship issues in the industry and finds them to be different from those observed elsewhere in the economy. Consequently, hotels and catering can be said to manifest a predominance of ‘unbridled individualism’ associated with ‘poor’ industrial relations outcomes which, paradoxically, exist alongside an above average presence of personnel specialists.