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Delivery of Public Services by Non‐Government Organisations (非营利组织的公共服务提供) 1
Author(s) -
Housego Anthony,
O’Brien Terry
Publication year - 2012
Publication title -
australian journal of public administration
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.524
H-Index - 41
eISSN - 1467-8500
pISSN - 0313-6647
DOI - 10.1111/j.1467-8500.2012.00765.x
Subject(s) - commission , service delivery framework , public sector , government (linguistics) , public administration , business , work (physics) , economics , public economics , public relations , service (business) , political science , marketing , finance , economy , engineering , mechanical engineering , linguistics , philosophy
All levels of government in Australia (national, state and territory, municipal) are increasingly contracting with charitable and other not‐for‐profit organisations (and, at times, for‐profit businesses) for the delivery of public services. While estimates vary about the extent of such arrangements, recent statistics suggest they are a large and growing phenomena. The shift to ‘purchase of service’ contracting and other forms of ‘managed markets’ has been partly motivated by a desire to improve the efficiency and effectiveness of service delivery. However, there are some criticisms of the approach, arguing that it leads to a range of problems for not‐for‐profit organisations, including being burdened by excessive regulation, movement away from their core purpose (so‐called ‘mission drift’), and a weakening of the connections with the community they serve. This article examines the prevalence of the contracting arrangements and some of the main reasons why they have come about. It also considers the main gains and challenges resulting from such arrangements, in particular for public sector management. The article draws on recent work by the Productivity Commission (‘the Commission’) including the 2010 study of the contribution of the not‐for‐profit sector (PC 2010); the 2011 inquiry on disability care and support (PC 2011a); and the 2011 inquiry on caring for older Australians (PC 2011b). It also draws more broadly on a range of other Commission work, including recent reports on government services produced for the Council of Australian Governments (SCRGSP 2011a, 2011b). 澳大利亚各级政府国家级州和领地级市级正越来越多地将公共服务的提供承包予慈善机构和其他非营利组织有时也包括以营利为目的的企业。虽然对此种安排所达到的规模估计各不相同最近有统计数字表明这是一个庞大且不断增长的现象。政府转向“购买服务”和其他形式的“管理市场”其部分动因是希望改善服务提供的效率和效益。然而有一些批评意见认为它会给非营利组织导致一系列问题其中包括监管过度带来的负担偏离组织本身的核心目的所谓的“使命漂移”与所服务的公民的联系被削弱。本文探讨服务承包这一现象所达到的规模以及导致其存在的主要原因。本文还讨论了这种安排的主要优点和挑战尤其是针对公共部门管理。本文基于生产力委员会“委员会”近期的研究它包括2010年对非营利组织贡献的研究PC 20102011年对残障护理和支持工作的调查PC 2011a和2011年对老年澳大利亚人护理的工作的调查PC 2011b。本文还广泛吸收生产力委员会的其他研究包括近期为澳大利亚政府理事会制作的关于政府服务的报告。