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Performance Management in Australia's Public Mental Health Service: A State Based Perspective
Author(s) -
Holloway Donell,
Alam Manzurul,
Griffiths Arthur,
Holloway David
Publication year - 2012
Publication title -
australian journal of public administration
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.524
H-Index - 41
eISSN - 1467-8500
pISSN - 0313-6647
DOI - 10.1111/j.1467-8500.2012.00749.x
Subject(s) - performance measurement , performance indicator , mental health , perspective (graphical) , principal (computer security) , performance management , mental health service , public service , state (computer science) , public health , business , psychology , public relations , political science , public administration , medicine , computer science , marketing , nursing , psychiatry , computer security , algorithm , artificial intelligence
This article investigates the implementation of key performance indicators (KPIs) in Western Australia's public mental health system. A nationally agreed performance measurement framework forms part of the much needed reform now taking place within Australia. However, progress in the effective monitoring and reporting of KPIs is slow in most states, including Western Australia. The authors report on the results of a selective case study involving semi‐structured interviews with mental health administrators and offer a more nuanced insight into the intricacies and difficulties involved in performance measurement reform. The principal finding is that effective performance measurement and reporting can be internally problematic, particularly within a fragmented and networked system. This tends to give rise to a conformance‐only approach to performance measurement.