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Psychological empowerment, job satisfaction and performance among Filipino service workers
Author(s) -
Hechanova Ma. Regina M.,
Alampay Ramon Benedicto A.,
Franco Edna P.
Publication year - 2006
Publication title -
asian journal of social psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.5
H-Index - 49
eISSN - 1467-839X
pISSN - 1367-2223
DOI - 10.1111/j.1467-839x.2006.00177.x
Subject(s) - empowerment , job satisfaction , psychology , service (business) , social psychology , job performance , tertiary sector of the economy , job attitude , business , marketing , economic growth , economics
The present study surveyed 954 employees and their supervisors to determine the relationship of empowerment with job satisfaction and performance in five different service sectors: hotels, food service, banking, call centers, and airlines. Psychological empowerment was positively correlated with both job satisfaction and performance. Although intrinsic motivation was associated with higher levels of empowerment and job satisfaction, contrary to hypothesis, intrinsic motivation did not moderate the relationship between empowerment and job satisfaction and performance. Men reported greater empowerment than women even when job level and performance were controlled for. Cross‐industry analyses indicated differences in empowerment across different types of service sectors with employees in call centers reporting less empowerment compared to employees in hotel, airlines, food establishments, and banks.