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Inter‐organisational communication in civil–military cooperation during complex emergencies: a case study in Afghanistan 1
Author(s) -
Rietjens Sebastiaan J.H.,
Verlaan Kirsten,
Zaalberg Thijs W. Brocades,
De Boer Sirp J.
Publication year - 2009
Publication title -
disasters
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.744
H-Index - 70
eISSN - 1467-7717
pISSN - 0361-3666
DOI - 10.1111/j.1467-7717.2008.01081.x
Subject(s) - information exchange , civil defense , process (computing) , emergency management , identification (biology) , computer security , information management , information system , knowledge management , engineering , information security management , process management , computer science , political science , security information and event management , law , cloud computing , telecommunications , botany , electrical engineering , biology , cloud computing security , operating system
This paper seeks to contribute to an improved information management and exchange between humanitarian organisations and military agents in complex emergencies. To do so, a theoretical information management process model was developed and applied to the case of information management between International Security Assistance Force troops and humanitarian organisations such as Cordaid, DACAAR and the International Office for Migration in Kabul, Afghanistan. Based on this analysis the main shortcomings and problems in each stage of the information management process were identified. These include a lack of structured information databases, the absence of identification of information needs, and an over‐classification of documents by the military. Using a logical framework analysis, six major improvement tactics were developed, including the creation of more overlap in rotations of personnel, the specification of aims and tasks regarding information management, the improvement of skills and competences of personnel involved, and the introduction of regular joint civil–military evaluations.