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Urban Service Partnerships, ‘Street‐Level Bureaucrats’ and Environmental Sanitation in Kumasi and Accra, Ghana: Coping with Organisational Change in the Public Bureaucracy
Author(s) -
Crook Richard,
Ayee Joseph
Publication year - 2006
Publication title -
development policy review
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.671
H-Index - 61
eISSN - 1467-7679
pISSN - 0950-6764
DOI - 10.1111/j.1467-7679.2006.00313.x
Subject(s) - sanitation , bureaucracy , incentive , business , agency (philosophy) , public service , municipal services , service delivery framework , public administration , economic growth , public relations , service (business) , political science , politics , marketing , economics , sociology , engineering , social science , environmental engineering , law , microeconomics
This is an empirical case study of ‘street‐level’ officials in a classic ‘regulatory’ public agency: the Environmental Health Department in Kumasi and Accra, Ghana, where privatisation and contracting‐out of sanitary services have imposed new ways of working on Environmental Health Officers. Both internal and external organisational relationships are analysed to explain the extent to which these officers have adapted to more ‘client‐oriented’ ways of working. Their positive organizational culture is credited with much of the positive results achieved, but was not sufficient to cope with the negative impact of politically protected privatisations on the officials' ability to enforce standards. Nor could it entirely overcome the deficiencies in training and incentive structures which should have accompanied the changes in service delivery.