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Dynamics of Performing and Remembering Organizational Routines
Author(s) -
Miller Kent D.,
Pentland Brian T.,
Choi Seungho
Publication year - 2012
Publication title -
journal of management studies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 4.398
H-Index - 184
eISSN - 1467-6486
pISSN - 0022-2380
DOI - 10.1111/j.1467-6486.2012.01062.x
Subject(s) - transactive memory , computer science , adaptation (eye) , adaptability , action (physics) , knowledge management , dynamics (music) , cognitive psychology , organizational memory , cognitive science , psychology , process management , organizational learning , business , management , neuroscience , pedagogy , physics , quantum mechanics , economics
This study addresses the dynamic interplay between action and memory in organizational routines. We consider three distinct forms of memory – procedural, declarative, and transactive – and examine their roles in the formation, efficiency, and adaptability of organizational routines. We introduce an agent‐based model simulating organizational routines as repeated patterns of sequential tasks accomplished by networks of individuals. We model the formation of new routines, and changes in established organizational routines resulting from loss of personnel (due to downsizing) and changes in environmental demands. We find that transactive memory enhances problem‐solving efficiency and facilitates adaptation to novel problems. Declarative memory built from past experience facilitates efficient routines in stable contexts, but obstructs efficiency gains when the organization encounters novel problems.