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Rationality and Its Symbols: Signalling Effects and Subjectification in Management Consulting*
Author(s) -
Armbrüster Thomas
Publication year - 2004
Publication title -
journal of management studies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 4.398
H-Index - 184
eISSN - 1467-6486
pISSN - 0022-2380
DOI - 10.1111/j.1467-6486.2004.00474.x
Subject(s) - rationality , subjectification , context (archaeology) , marketing , business , quality (philosophy) , value (mathematics) , selection (genetic algorithm) , service (business) , economics , knowledge management , computer science , paleontology , philosophy , linguistics , epistemology , machine learning , artificial intelligence , political science , law , biology
In service sectors such as management consulting, it is very difficult to measure the impact or success of a service even after it has been delivered. In these markets of goods between experience and credence, symbolic value is helpful and necessary to complement quality perceptions. The leading management consulting firms, in particular, do not only deliver data‐driven analyses but also represent and symbolize the rational approach to business issues. This article looks at the role of personnel selection in the context of quality symbolization. It argues that the predominant tool for personnel selection in the consulting sector, the case study, accounts for both a signalling effect of rationality to the business environment and a subjectification of consulting staff to the consulting culture and rationality beliefs. The case is made that, rather than leading to a valid selection of high‐performance personnel, the process of personnel selection has latent effects, which nonetheless contribute to the consulting industry's success.