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SURVIVING JIT: CONTROL AND RESISTANCE IN A JAPANESE TRANSPLANT
Author(s) -
Delbridge Rick
Publication year - 1995
Publication title -
journal of management studies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 4.398
H-Index - 184
eISSN - 1467-6486
pISSN - 0022-2380
DOI - 10.1111/j.1467-6486.1995.tb00153.x
Subject(s) - control (management) , resistance (ecology) , management styles , management control system , quality (philosophy) , business , process (computing) , operations management , participant observation , total quality management , marketing , process management , management , economics , lean manufacturing , computer science , sociology , social science , ecology , philosophy , epistemology , biology , operating system
This research considers the process of management control and workers’ actions in a Japanese‐owned consumer electronics plant sited in England. the data are drawn from a period of participant observation which enabled the author to explore, in detail, the style and extent of management control and worker behaviour, and the nature of workplace relations at the plant. the author found that the incorporation of just‐in‐time JIT) and total quality management (TQM) into clearly defined management objectives had allowed a more complete combination of the control of labour with management's economic goals than that apparent under piece rate systems of control. Worker resistance and ‘misbehaviour’ persist, but in ways which are increasingly fragmentary and marginal.