Premium
LEGAL REGULATION AND THE CONSTRAINT OF CONSTITUENT SATISFACTION [1]
Author(s) -
Wagner John A.,
Schneider Benjamin
Publication year - 1987
Publication title -
journal of management studies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 4.398
H-Index - 184
eISSN - 1467-6486
pISSN - 0022-2380
DOI - 10.1111/j.1467-6486.1987.tb00943.x
Subject(s) - perspective (graphical) , constraint (computer aided design) , service (business) , unit (ring theory) , business , public relations , political science , marketing , psychology , computer science , engineering , mathematics education , artificial intelligence , mechanical engineering
Legal regulations pose both opportunities and constraints that can influence behaviours in and of organizations. This article uses a multiple constituency perspective to examine one such influence. Data from 340 units of a US medical service firm indicate that different legally mandated types of doctor involvement in unit operations are significantly related to variations in the satisfaction reported by manager, employee, and patient constituencies. It is concluded that different forms of legal regulations, which are intended to represent the broad interests of a‘public‐at large’constituency, are differentially related to an organization's satisfaction of other special interest constituencies.