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USER SATISFACTION WITH A SERVICE: AN APPROACH FROM POWER AND TASK CHARACTERISTICS
Author(s) -
Butler Richard J.
Publication year - 1980
Publication title -
journal of management studies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 4.398
H-Index - 184
eISSN - 1467-6486
pISSN - 0022-2380
DOI - 10.1111/j.1467-6486.1980.tb00394.x
Subject(s) - citation , task (project management) , service (business) , power (physics) , computer science , user satisfaction , world wide web , library science , management , marketing , business , human–computer interaction , economics , physics , quantum mechanics