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‘Consumer consultant’: Expanding the role of consumers in modern mental health services
Author(s) -
Cleary Michelle,
Walter Garry,
Escott Phil
Publication year - 2006
Publication title -
international journal of mental health nursing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.911
H-Index - 54
eISSN - 1447-0349
pISSN - 1445-8330
DOI - 10.1111/j.1447-0349.2006.00401.x
Subject(s) - mental health , work (physics) , service (business) , consumer satisfaction , nursing , job satisfaction , psychology , patient satisfaction , business , public relations , marketing , medicine , psychiatry , social psychology , political science , mechanical engineering , engineering
We aim to increase understanding about issues affecting ‘consumer consultants’ at an Area Mental Health Service level in the hope that consumers and mental health staff are informed of the challenges and changes associated with that role. Anecdotal feedback indicates that consumer consultants are working harder than ever and that their role is more diverse and challenging than before. Increased organizational demands and responsibilities are testing traditional roles and approaches. There is opportunity for greater sharing of expertise and skills among health professional staff and consumer consultants to enhance current work practices, increase workplace satisfaction, and achieve positive patient outcomes.