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Putting conflict management into practice: a nursing case study
Author(s) -
VIVAR CRISTINA GARCÍA
Publication year - 2006
Publication title -
journal of nursing management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.925
H-Index - 76
eISSN - 1365-2834
pISSN - 0966-0429
DOI - 10.1111/j.1365-2934.2006.00554.x
Subject(s) - nursing management , nursing , conflict management , context (archaeology) , conflict resolution , nurse administrator , power (physics) , nurse education , psychology , medicine , medline , sociology , political science , paleontology , social science , physics , quantum mechanics , law , biology
Aim This paper is intended to put knowledge in conflict management into practice through reflecting on a nursing case study. Background Nursing organizations are particularly vulnerable to conflict as the context of nurses’ work may be difficult and stressful. Power conflict is argued to be an important source of tension within nursing units. Learning to manage conflict at an early stage is therefore crucial to the effective functioning of nursing organizations. Evaluation A nursing case study that illustrates power conflict in an oncology nursing unit is displayed and reflection on conflict management from the case is provided. Key issues There is no appropriate or inappropriate strategy to deal with conflict. However, detecting initial symptoms of conflict and adopting the most effective behaviour to conflict resolution is essential in nursing units. Conclusion Further nursing education in conflict management for staff nurses and nurse managers is greatly needed.