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Critical incidents and important information in the care processes of patients with cardiac symptoms
Author(s) -
KONTIO ELINA,
LUNDGRENLAINE HELJÄ,
KONTIO JUHA,
KORVENRANTA HEIKKI,
SALANTERÄ SANNA
Publication year - 2011
Publication title -
journal of nursing management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.925
H-Index - 76
eISSN - 1365-2834
pISSN - 0966-0429
DOI - 10.1111/j.1365-2834.2011.01217.x
Subject(s) - process (computing) , information flow , health care , nursing management , information management , patient safety , information system , work (physics) , nursing , information technology , critical incident technique , medicine , medical emergency , knowledge management , psychology , business , computer science , engineering , philosophy , linguistics , economics , economic growth , operating system , mechanical engineering , marketing , electrical engineering
kontio e., lundgren‐laine h., kontio j., korvenranta h. & salanterä s. (2011) Journal of Nursing Management 19, 209–217
Critical incidents and important information in the care processes of patients with cardiac symptoms Aim To describe important information in the care processes of patients with cardiac symptoms. Background Process‐based work‐flow models are increasingly being used in healthcare. At the same time, developments in information systems offer the possibility of supporting improvements in process and information management in healthcare. To better utilize these possibilities we need to understand more about important information content and flow during treatment processes. Method A qualitative approach involving the critical incident technique was used. Critical incidents were collected using a semi‐structured questionnaire (50 respondents) and interviews ( n = 10). Results Three incident categories of important information were identified: (1) process‐related incidents, (2) managerial incidents and (3) clinical incidents. Process‐related incidents focused on agreed‐care practices and the importance of the care environment. Managerial incidents focused on human and material resources. Clinical incidents focused on medical and nursing care and the importance of patient education. Conclusions Information content, information flow and the timing of such information should be modelled further in order to improve the management of care processes. Implications for Nursing Management Increasing knowledge about essential points of information as part of nursing management is important.