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Nurse‐perceived time pressure and patient‐perceived care quality
Author(s) -
TENG CHINGI,
HSIAO FENGJU,
CHOU TINAN
Publication year - 2010
Publication title -
journal of nursing management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.925
H-Index - 76
eISSN - 1365-2834
pISSN - 0966-0429
DOI - 10.1111/j.1365-2834.2010.01073.x
Subject(s) - empathy , nursing , medicine , quality (philosophy) , perception , nursing care , reliability (semiconductor) , nursing management , patient satisfaction , quality assurance , psychology , external quality assessment , philosophy , power (physics) , physics , epistemology , pathology , quantum mechanics , neuroscience , psychiatry
teng c.‐i., hsiao f.‐j. & chou t.‐a. (2010) Journal of Nursing Management 18, 275–284
Nurse‐perceived time pressure and patient‐perceived care quality Aims To examine how time pressure among nurses influences patient‐perceived care quality. Background Although nurses worldwide face increased time pressure in the workplace, no studies have addressed how workplace time pressure influences patient‐perceived care quality. Patient‐perceived care quality predicts patient intent to revisit the hospital if care is required, warranting investigation as to whether nurse‐perceived time pressure decreases patient‐perceived care quality. Methods A cross‐sectional design and survey method were adopted. The data analysis was based on 229 nurse‐patient sets drawn from a medical centre in northern Taiwan. Each set comprised one nurse and three patients. Results The study results demonstrate that time pressure among nurses reduces patient‐perceived reliability/accountability, responsiveness and assurance. The test results, however, did not indicate a significant negative association between time pressure and patient‐perceived empathy and tangibles. Conclusion Time pressure among nurses may reduce patient perception of care quality in terms of reliability/accountability, responsiveness and assurance. Implications for nursing management To enhance patient perception of care quality, nursing managers need to devise means to reduce nurse‐perceived time pressure.