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Editor’s Choice
Author(s) -
Perry Lin
Publication year - 2009
Publication title -
journal of advanced nursing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.948
H-Index - 155
eISSN - 1365-2648
pISSN - 0309-2402
DOI - 10.1111/j.1365-2648.2009.05022.x
Subject(s) - health care , process (computing) , service (business) , quality (philosophy) , business , organizational unit , service provider , process management , focus group , knowledge management , public relations , marketing , computer science , political science , philosophy , computer security , epistemology , law , operating system
Worldwide, healthcare organizations are being challenged to deliver patient services with fewer nurses and increasingly scarce resources. Simultaneously, service users are becomingly increasing knowledgeable and confident in articulating their views and needs, and funding bodies now expect services to meet quality indicators. This situation is not new, although the recent financial environment has sharpened the focus. It is an increasing imperative that healthcare providers adopt and demonstrate rational frameworks for service review and redesign