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Patient satisfaction with community psychiatric nursing: a prospective controlled study
Author(s) -
Mangen S. P.,
Griffith J. H.
Publication year - 1982
Publication title -
journal of advanced nursing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.948
H-Index - 155
eISSN - 1365-2648
pISSN - 0309-2402
DOI - 10.1111/j.1365-2648.1982.tb00265.x
Subject(s) - medicine , patient satisfaction , nursing , psychiatry , mental health , nursing care , family medicine
A sample of patients allocated to receive either community psychiatric nursing or out‐patient psychiatrist follow‐up was interviewed at 6‐month intervals for a total period of 18 months. Two dimensions of patient satisfaction are discussed: a cross‐sectional analysis of the quality of the perceived therapeutic relationship and an analysis over time of attitudes to aspects of the mental health care received. The satisfaction expressed with elements of the therapeutic relationship revealed that patients find nurses more approachable and more sympathetic. The satisfaction expressed by patients receiving the nursing mode of follow‐up was superior to that expressed by out‐patient psychiatrist patients. Particularly positive were responses made by nursing patients to domiciliary visiting. The greater levels of satisfaction with nursing follow‐up increased over time.